Exchanges & Refunds

Please choose carefully as we do not offer exchanges or refunds for change of mind. We will also not accept returns on items where our sticker seal has been broken on the packaging.

For any item/s received damaged, we must be notified within 14 days of receipt of the item via email to with your order number, photographs and descriptions of the alleged damage. 

Isla Dream reserve the right to refuse or accept the return of any product. Furthermore we will refuse a damaged return if you have not provided us with an e-mail notification and appropriate corresponding photographs within the specified time period after receiving your order.